One Key to Open Two Doors: Creating Agility Between Business Units & IT (Part 2 of 3)

May 28, 2021 Tynan Szvetecz

Agile Change Management

Welcome to Jende's three-part series on delivering results faster while unifying Business and IT strategies. Part 1 focuses on the pace of change and the challenges Business and IT are looking to address.  Part 2 is an analysis of the ways things have been done in the past, and their limitations in today's climate. Part 3 is an exploration of the new BizDevOps paradigm, and an overview of Jende's partnership with Healthbox. 

Enterprise Performance Improvements: Three Common Approaches

The Jende team evaluated three main approaches organizations use when trying to make enterprise performance improvements: Go Your Own Way, Fly-by Consultants, and Largely Outsourced IT.

1. Go Your Own Way

The idea: Work within the confines of the organization to move new initiatives forward. 

What worked: The gold standard for quality and security, this approach was essentially designed to protect the organization from harm. It has largely been its crowning accomplishment.

What isn’t working any more: Arguably, with the speed of new threats like ransomware and targeted data breaches, even this paradigm’s strengths are becoming weaknesses. Organizational initiatives are hodge-podge that don’t get far enough along to take off. Business units are disconnected from the IT teams doing the work, with only periodic committee reviews to foster collaboration and communication. The result is a slow change control process, with many voices and ideas being left on the fringes and virtually ignored. 

2. Fly-by Consultants

The idea: Bring in outside expertise to bolster the capabilities of your organization. Get decisive insights and answers. 

What worked: This approach spread best practices and increased the organization’s ability to swarm around an initiative or problem and scale up people and resources.

What isn’t working any more: Swooping in with a plan and leaving the internal team to execute doesn't bring sustainable change. Expertise walks out the door when the consultants reach the finish line. The design is less focused on maintainability, with limited ability to adapt on the fly. 

3. Largely Outsourced IT

The idea: Scale resources and keep costs low.

What worked: For routine tasks, this approach was very effective at reducing the load on harder-to-find talent and increasing overall capacity.

What isn’t working any more: Nothing is routine about the higher education and healthcare world anymore. Between security concerns with offshore teams and the need to solve problems with speed, outsourced IT utterly fails. 

Where Common Approaches Break Down

Ultimately, each paradigm fails entirely in a complex world where speed of delivery is as important as quality and security. Speed can only be achieved with a cultural shift toward collaboration, transparency, and interconnection.

IT and business units can no longer be siloed. Vendors who don’t have a balanced approach will fail to achieve any meaningful goals. 

Each of the three common approaches are largely incapable of navigating an exponentially increasing need for seamless integration and operations with internal business units and external partners. Successful approaches require a core agility and the ability to reach outside of the standard operating procedures and plug-in to adjacent systems and teams

A new approach is required to open the door to enterprise agility for both the business and IT spheres, an approach based on the BizDevOps operational model.

Onward to Part 3...

Back to Part 1...

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